We offer 24/7 repairs services on all of our saunas, steam rooms and spa baths. To hire repairs for your spa, get in touch with our team now
Repairs & Maintenance
If your home or business has any large spa products, regular maintenance and servicing is essential to ensure their longevity PE Leisure has over 30 years of experience repairing and servicing all kinds of spa equipment and products ranging from spas, saunas, and hot-tubs to full spa set-ups. During a spa equipment servicing session, one of our experienced team will thoroughly inspect the product in need of repairs, accurately diagnosing whatever issue you may be having. Following on from this, we can complete any necessary repairs using only the highest-quality equipment and parts to keep your spa running smoothly and efficiently. With cost-effective sauna repairs, steam room repairs, and more, you can rest assured that your home, hotel, gym, or leisure centre is in safe hands with the team from PE Leisure.
Looking After All Spa Equipment Repairs
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Sauna Repairs & Maintenance
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Steam Room Repairs & Maintenance
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Spa Bath Repairs & Maintenance
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Spa Product Servicing
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Spa Accessory & Equipment Supply
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Spa Accessory & Equipment Repairs
Maintaining Your Sauna
We recommend using paraffin oil for treating the sauna benches. Other wooden parts of the sauna, such as the door frame, a wooden door handle and the panelling boards, do not necessarily have to be treated, but if you wish to protect them against absorbed humidity and dirt, the treatment must be carried out using researched substances made for the purpose. Using lacquer on the interior surfaces of the sauna is strictly prohibited.
The Harvia Sauna Care Set for treating the wood surfaces of the sauna includes a 500ml bottle of paraffin oil, which is enough for treating 5‒10 m2 of surface area. The paraffin oil treatment also accentuates the colour of the wood. Test the oil on the bottom surface of a bench to see how the colour changes and whether the new colour pleases you.
Using The Sauna
Wash yourself before entering the sauna. Always protect the bench with a bench towel or disposable bench covers. Wood surfaces usually withstand moisture dripping off the skin well without leaving marks.
When using sauna fragrances, sauna honey or other care products, be careful not to stain the wood surfaces. Leaves from a sauna whisk must also be removed from wood surfaces within a reasonable time.
After Bathing
Remove the bench covers and water bucket and dry off any water droplets. Use a damp cloth for cleaning. Keep the heater on for approximately 10 minutes to dry the wooden parts. Water traces should also be cleaned from the visible surfaces of the heater after use.
Open the air vent and leave the sauna door half open. Cold outside air does not promote drying. Therefore, windows and outer wall valves should be closed for the drying when it is cold outside.
Basic Cleaning
A family sauna should be cleaned 1‒3 times a year with a moderate amount of water and detergent. Slightly alkaline (pH 8‒10) products are suitable detergents. You can also sand the surfaces lightly with sandpaper.
The sauna must be dried using the heater and sufficient ventilation.
Accident Prevention
In your sauna, the heater is made of metal, and is therefore non-combustible. When installed in accordance with the instructions, the heater will not cause a fire hazard in the sauna. However, objects that fall or are left on the heater may catch fire.
To prevent this from happening:
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Never dry your laundry in the sauna.
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Remember to always check the sauna before turning the heater on.
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Make sure that your smoke detectors are always in a working condition.
If an accident does occur and you detect it immediately:
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Extinguish the fire with a dry powder extinguisher suitable for electrical fires.
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If a suitable extinguisher is not available, first disconnect power from the heater.
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Using the electrical panel of the house or apartment, then put out the fire with water.
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Please note that there are one to three fuses/breakers on the electrical panel, depending on the heater model and electricity system.
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A fire blanket rarely helps, as the fire receives air from under the heater.
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In any case, do not put yourself in danger.
If an accident occurs and the fire cannot be controlled:
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Call emergency services
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Exit the building and help others exit too
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Close all windows and doors as you exit.
Repairs & Maintenance FAQ
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Can any stones be used in a sauna?
Heater stones should be of a material that is as heavy as possible, dark in colour and large in size for them to be able to store as much heat energy as possible. Heater dealers sell stones that are specifically intended for use as heater stones, and that come from well-known suppliers, so their composition and suitability are guaranteed. Stone materials suitable for heater use include peridotite, olivine and olivine diabase.
Surface rocks collected in nature are not suitable for heater use. Ceramic “stones” and soft soapstones must not be used. They do not store enough heat when heating up the heater. This may result in the heater overheating, which in turn leads to the heating elements breaking. The heater stones must be stacked in the heater in accordance with the installation and user instructions of the heater. Heater stones are available in two sizes. -
How often should the heater stones be changed in a home sauna?
How often they are changed by and large depends on how much the heater is used. If it is an average of twice a week, the stones should be changed once a year. The stones should be restacked at times, as they will crumble in use and
compact in the stone compartment, reducing the air circulation. Good air circulation guarantees a proper sauna experience. The heating elements will also last longer with good air circulation. -
What should I do if a heating element breaks?
A broken heating element should be replaced immediately, as the ones that are still intact have to glow longer and one of the remaining heating elements may also break after a while. Only an authorised electrical engineer may replace a heating element.
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What is the correct sauna temperature?
The temperature of the sauna must be set so that the user sweats while seated on the bench and feels comfortable. There is no right or wrong sauna temperature, as everyone has a different preference, taking age and state of health into account.
● If the sauna temperature is high (80–100 °C), the air may feel dry, even when it is humidified by throwing water onto the stones. The steam will feel sharp.
● In lower sauna temperatures (50–60 °C), you can use plenty of sauna water. The air will feel humid and soft. The combination of a low temperature and plenty of water works best when using a heater with a large amount of stones. -
Why does the steam feel hot on my skin?
Water is thrown onto the heater stones to achieve a pleasant level of humidity in the sauna. Sometimes, if the sauna is very hot, the steam from the heater may feel too hot when it reaches the bathers.
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Can the materials of the heater cause unpleasant smells?
When an electric heater is heated up for the first time, the residual protective and other agents accumulated in the heater during different work stages are removed. They can cause unpleasant smells and even smoke, which is why the sauna should be well-ventilated during the initial heating. Because of the possible unpleasant smells, bathing in the sauna during the first heating is not necessarily recommended.
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How do I stop decalcification in my sauna?
Calcium in your sauna water may form white stains on the heater or stove surfaces over time. The stains can be removed with a citric acid solution as follows:
1. Purchase some citric acid at a pharmacy, for example.
2. Mix approximately two tablespoons of citric acid powder in 500 ml of water.
3. Wipe the stains with a towel dampened with the solution. Use rubber gloves, as the citric acid may irritate your skin.
4. Rinse and dry if necessary.